Revocation Policy for Digital Content

Notification of the right of withdrawal for consumers about the delivery of digital content that is not delivered on a physical medium (e-book, software download)

Right of withdrawal

A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.


You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the conclusion of the contract. To exercise your right of withdrawal, you must contact us

Optima e-Solutions GmbH,
Schwalbacher Strasse 100,
60326 Frankfurt am Main
Tel: +49 69 1752 6817

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

In some specific cases, there is no possibility of a cancellation. We request you to read through the information, including all additional information given in the individual product pages before confirming your online order.

Consequences of the cancellation
If you withdraw from this Agreement, we will repay immediately or at the latest within fourteen days from the date of receipt of the notification of your revocation of this contract. We will consider all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favourable standard delivery we offer).  For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
– At

Optima e-Solutions GmbH,
Schwalbacher Strasse 100,
60326 Frankfurt am Main
Tel: +49 69 1752 6817

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– name of the consumer (s)
– address of the consumer (s)
– Signature of the consumer (s) (only when notified on paper)
– date
(*) Delete as appropriate.

Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely, if we have begun the execution of the contract only after you have given your explicit consent and at the same time have confirmed your knowledge of the fact that you lose your right of revocation with the beginning of the performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned approval and confirmation.

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